Oracle Application Managed Services (AMS) Support - Oracle ERP/Fusion/EPM/BI

 

As ERP/Fusion/EPM/BI environments have become larger and more complex, the challenge of managing and supporting them has become an issue for many of our clients. The technology continually evolves and it is difficult to build and maintain the expertise required to successfully support these environments in-house. Virran has been able to achieve and maintain this level of expertise as our core business is to design, implement, support, and host Oracle ERP/Fusion/EPM/BI environments. Working as a true partner with our clients, we proactively manage and support the complete software layer including related databases. Monthly reports of environment health, issues, and trends are included as part of the service.

 

Virran managed services are delivered by a dedicated team of specialists servicing clients all over the world.

 

Critical Period Support

Having the right support and expertise available during critical reporting periods is essential to any organization. During these periods, system usage peaks with concurrent users working to meet consolidation and reporting deadlines. Unexpected issues in the environment can endanger your ability to meet those deadlines if you do not have the expertise on hand to address the issues in a timely manner.For this reason, Virran offers Critical Period support tailored to a clients' reporting calendar and support coverage requirements (i.e. 8x5, 16x7, 24x7). Our critical support solutions include a Senior Specialists who is on call and available to work on any issue within two hours, including evenings, nights, and weekends.

 

Basic Support

Basic support is also available for clients looking for a reliable, low-cost form of Oracle support. Our basic support solutions offer:

  • Dedicated support during business hours
  • An extension to your own support team (3rd line)
  • The ability to log any type of Oracle issue or question
  • Basic support during normal business hours
  • Guaranteed Next Business Day response time
     
     
     
     
     
     
     
     
     

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